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Public Adminstration QUESTION #9566
Question 1
The concept of 'matrix organization' is described as combining functional and project/product departmentalization. Which structural problem inherent in matrix organizations is most likely to arise in a government context where hierarchical authority is deeply entrenched?
  • Geographic dispersion of activities makes matrix coordination impractical in government field operations
  • Conflict between functional managers and project managers over authority and resources is exacerbated in government by strong hierarchical norms and formal scalar authority✔️
  • Matrix structures require cross-trained generalist employees, conflicting with the specialization demands of government occupational groups
  • Performance appraisal in matrix organizations requires dual reporting lines that are incompatible with the ACR system used in government
Correct Answer Explanation
Matrix organizations create a dual authority structure where employees report to both functional and project managers. In government, where Weber's hierarchical authority and scalar principle are institutionally entrenched (unity of command, clear lines of accountability), this ambiguity of authority creates irresolvable conflicts over resource allocation, decision rights and accountability — making matrix structures particularly problematic in public bureaucracies.