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Public Adminstration QUESTION #9548
Question 1
Pakistan's administrative structure inherited from the British period retains several features introduced during colonial rule. The principle that civil servants should provide services 'without bias' — meaning that the 'self' of the individual is not involved in official decisions — corresponds to which Weberian characteristic of bureaucracy?
  • Specialization and division of labour ensuring task clarity
  • Impersonality ensuring that official acts are detached from personal interests and identities✔️
  • Hierarchy of authority ensuring clear lines of command and accountability
  • Promotion based on achievement ensuring merit-based advancement
Correct Answer Explanation
Weber's concept of 'impersonality' (Sachlichkeit) means that official transactions are conducted without personal favor, prejudice or involvement of the official's own interests or identity. This corresponds directly to W.F. Willoughby's concept of 'value-free' service — the notion that public servants should act neutrally and without discrimination.